Terms & Conditions

Security is an important concern for both the customer and the retailer during any online transaction. The V12 Retail Finance gateway encrypts information submitted and uses proven techniques to ensure the security and integrity of sensitive data. The public web servers used by V12 are certified by a leading certifi cate authority, ensuring that nobody can impersonate V12 Retail Finance to obtain confidential information. Data storage on the systems and the communication between servers is regularly audited to the highest standards to ensure a secure transaction environment. This includes regular third party testing for vulnerabilities and reviews of application security and access control procedures.

One key requirement is to identify and verify an applicant prior to entering into a business relationship. Where possible, these checks are undertaken electronically. However where this is not an option, the applicant will be required to provide relevant documentation for review. If this is the case, once the application has received a positive credit decision, an email will be sent direct to the customer setting out the requirement and detailing what documentation is acceptable.

When paying with finance provided by V12 Finance

• You understand that the information you supply will be used to help to verify identity, prevent fraud and provide you with the services necessary for the performance of a contract with you. More information on this, including any rights can be found here https://www.v12retailfinance.com/privacy-policy
• You confirm that the information you have supplied in support of this credit application is true, and that you are not aware of any potential changes to your financial circumstances both at present and for the duration of the borrowing term.
• You understand that before you sign the loan agreement you will be provided with documentation that will outline the amount you are borrowing, the interest rate that will be charged and your monthly repayments. You understand that it is important for you to consider the above in line with my personal circumstances both at present and for the duration of the borrowing term.
• You understand in order to process your application, V12 Finance will supply your personal information to credit reference agencies (CRAs) and they will give us information about you, such as about your financial history. V12 Finance does this to assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity. V12 Finance will also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organisations. Your data will also be linked to the data of your spouse, any joint applicants or other financial associates.
• The identities of the CRAs, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRAs are explained in more detail at www.callcredit.co.uk/crain. CRAIN is also accessible from each of the three CRAs - clicking on any of these three links will also take you to the same CRAIN document: Callcredit www.callcredit.co.uk/crain; Equifax www.equifax.co.uk/crain; Experian www.experian.co.uk/crain.
• In accordance with the Consumer Contracts Regulations (CCR) 2014, you have a 14 day “cooling off” period in which you have the right to cancel a finance order for any reason. If you wish to cancel within this period please contact us at support@biketart.com. You then have a further 14 days to return the item in a new and unused condition.
• Under the Consumer Rights Act 2015, you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date you took ownership of the goods. If an item is faulty and needs to be returned, you do not need to pay postage costs for the return of the faulty item. We will organise a pre-paid collection or will refund your postage cost.

When paying using Klarna:

• In cooperation with Klarna Financial Services UK Limited, we offer you the following payment options. Payment is to be made to Klarna:
• Pay Later 30
• Pay in 3 instalments
• Pay Now
• Financing
• Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.